Refund policy

We want you to have a positive experience shopping with us. Please review the following policy before placing your order.

Returns

We currently do not accept general returns or exchanges for unwanted items, changes of mind, or incorrect product selection.

Refunds for Significantly Delayed Orders

If your order has been significantly delayed beyond the estimated delivery timeframe and has not arrived, you may contact us to request a refund.

Each delayed-order request will be reviewed individually. If approved, the refund will be issued to the original payment method.

Damaged or Incorrect Items

If you receive an item that is damaged or substantially different from what you ordered, please contact us as soon as possible with your order number and photographs of the item. We will review the situation and determine an appropriate resolution.

Lost Packages

If tracking shows that an order was delivered to the address provided at checkout, we generally cannot issue a refund for a package that cannot be located. Please first check with household members, neighbors, and the shipping carrier.

Refund Processing

Once a refund is approved, it may take several business days for the funds to appear in your account depending on your bank or payment provider.

Contact Us

For questions about this policy or an order, please contact us